“Shop with confidence! If it’s not perfect, simply return your unused jewelry within 7 days.”

Overview:

We want you to be completely delighted with your jewelry! If you need to make a return, please review our policy below:

The 7-Day Policy

Our full refund and exchange policy lasts 7 days. If more than 7 days have passed since your purchase delivery date, we unfortunately cannot offer a full refund or exchange.

Eligibility for a Return

To be eligible, your jewelry item must be:

  • Unused and Unworn (in the exact same condition that you received it).
  • In its original packaging, including all tags, boxes, and protective pouches.
  • Accompanied by a receipt or proof of purchase.

Non-Returnable Items (Exemptions)

For hygiene, security, and integrity, we cannot accept returns on:

  • Intimate or Sanitary Goods (such as certain piercing jewelry or health/personal care items).
  • Gift cards and downloadable software products.
  • Opened Media (CDs, DVDs, video games, etc., if applicable to your store).
  • Custom or Personalized Orders.

Important: Please do not send your purchase back to the manufacturer.

Situations Where Partial Refunds Are Granted

A partial refund may be offered in the following specific situations:

  • Late Return: Any item returned more than 7 days after delivery.
  • Condition Damage: Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Used Items: Any item with obvious signs of use (e.g., a book or media that was listed in the original policy, if applicable).

Refunds:

We handle your returned jewelry with the utmost care. Here’s what happens after you send your item back:

1. Inspection and Notification

  • Once your return is received and inspected by our team, we will send you an email to notify you that we have your returned item.
  • We will then send a follow-up email to notify you of the approval or rejection of your refund based on our return policy guidelines (e.g., condition, 7-day window).

2. Processing Your Approved Refund

  • If your refund is approved, it will be processed immediately.
  • A credit will automatically be applied to your credit card or original method of payment within a certain amount of days. (Please note that the final posting time depends on your bank or card issuer.)

Late or missing refunds

If you haven’t seen the refund posted yet, please follow these steps:

  1. Check Your Bank: First, re-check your bank account balance.
  2. Contact Your Card Company: Next, contact your credit card company. There may be some delay before the refund is officially posted to your statement.
  3. Contact Your Bank: Finally, contact your bank. There is often internal processing time before a refund is officially reflected.

If you have completed all of these checks and still have not received your refund, please contact us at [email address].

Sale items:

We love giving you great deals, but please note our rule for discounted jewelry:

  • Only regular priced items may be refunded.
  • Items purchased during a Sale or at a discounted price cannot be refunded. (These items may be eligible for exchange or store credit—please refer to the full policy

Exchanges:

We want your Bellezza Jewels piece to be perfect!

Defective or Damaged Items

We only replace items if they arrive defective or damaged.

  • If you need to exchange a damaged item for the same item, please email us immediately at [email address] and then send your item to our return address: [physical address].

Sizing and Style

  • Note: If you need a different size or style, please simply follow the return process for a refund and place a new order for the desired item.

Gifts:

tly to You (The Recipient)

If the item was marked as a gift when purchased and shipped directly to you, the recipient, you will receive a Gift Credit for the value of your return.

  • Once your returned item is received and approved, a gift certificate (voucher) will be emailed to you.

Item Shipped to the Gift Giver

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves first:

  • We will send the refund directly to the original gift giver.
  • They will be notified of your return and the refund process.

Shipping returns:

When mailing your return, please follow these guidelines to ensure a smooth process:

Where to Send Your Item

You should mail your product to: [physical address].

Shipping Costs

  • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of the original return shipping will be deducted from your total refund amount.

Shipping Security & Exchanges

  • Protect Your Return: If you are returning more expensive items, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive any returned item.
  • Exchange Timing: Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Need help?

We’re here to assist you!

If you have any questions related to refunds, returns, or the exchange process, please contact our support team at [email].